Refund policy
At Duke Hudson, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward 30-day return policy.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must be:
In the same condition you received them
Unworn or unused
With original tags attached
In the original packaging
Accompanied by a receipt or proof of purchase
To start a return, please email us at info@dukehudson.shop. Once your return is approved, we’ll provide a return shipping label and detailed instructions on how to send the item back.
Important: Returns sent without prior authorization will not be accepted.
Return Address:
Duke Hudson
656 Chestnut St
Township Of Washington, NJ 07676
United States
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@dukehudson.shop so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are non-returnable:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale or clearance items
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
Need a different item? The quickest solution is to return the original item and place a new order once your return is approved.
EU Customers – 14-Day Right of Withdrawal
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must meet the standard return conditions: unused, in original condition and packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: Your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@dukehudson.shop.